Commercial and in Confidence
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Contents
1. Document Controls
2. Table of Figures
3. Introduction
4. Creating and Configuring Tracking Milestones
5. Tracking and Notifications for Tracking Milestones
5.1. Tracking Page Template
5.2. Email Notification Template

Table of Figures

Figure 1: Tracking Milestones Screen
Figure 2: Tracking Milestones Sub-menu
Figure 3: Tracking Milestones Screen Columns
Figure 4: Milestone Order
Figure 5: Tracking Milestones Screen
Figure 6: Add a Tracking Milestone
Figure 7: Customising Tracking Milestones
Figure 8: Service Types
Figure 9: Tracking Milestones and Email Template
Figure 10: Tracking Page
Figure 11: Tracking Page Customisation
Figure 12: Email Notification

Introduction

The Tracking Milestone functionality facilitates the visualisation of tracking events. Intelligent Shipper customers can fully customise Tracking Milestones so that tracking events displayed on tracking page and email notifications are more meaningful to the end consumer. This user guide describes the steps to customise Tracking Milestones, Email Notifications, and Tracking Page.
Note: The Tracking Page and Email Notifications are only available for shipments that are created using services which provided end to end tracking. Shipments using untracked (or Royal Mail services which only offer Delivery Confirmation) cannot use this functionality, as tracking is not provided for these shipments.

Creating and Configuring Tracking Milestones

Tracking Milestones are fully customisable and can be used to notify end consumers if a parcel is in the carrier's network or if "It's on its way" for example. Tracking Milestones provide an easier way to communicate tracking events to the end consumer.
To create Tracking Milestones, follow the steps below:

1. Click on Maintenance->Tracking Milestones on the left pane menu to access the Tracking Milestones screen.

Figure 1: Tracking Milestones Screen

1. Or Click on Maintenance "Tracking Milestones" sub-menu to access the Tracking Milestones screen.

Figure 2: Tracking Milestones Sub-menu

1. Click on View/Edit to Edit "Tracking Milestones".

2. As part of the initial set up it is necessary to override the default milestones, click on "Override Milestone" to update the milestones. Once overwritten, the "Override Milestone" button will update to "Add New Milestone".

   
   Figure 3: Tracking Milestones Screen Columns
   
   Figure 4: Milestone Order

   The search bar located on the upper left allows for searching of a previously created Milestone.

3. Underneath the search bar the number of tracking milestones is displayed i.e. '4'.
4. Click on the "Up" or "Down" arrows on each row to change the order of the milestones on the screen (Figure 4).

5. Click on "Add New Milestone" button to add a new milestone (Figure 6).
   
   
   The columns on the tracking milestones screen (Figure 5) are listed below:|

   Field name	Description
   Description	Name of Milestone
   Customer	Name of the Intelligent Shipper Customer that created the milestone
   Service Type	Delivery, Return or All
   Tracking Events	Tracking Events allocated to the milestone
   Drill Down	If enabled, the end consumer will have the ability to see tracking events allocated to a milestone.
   Email Trigger	If enabled, the milestone will trigger an email that will be sent to the end consumer
   Created	Date when Milestone was created
   Last Modified	Date when Milestone was last modified

   Figure 5: Tracking Milestones Screen|
   
   Figure 6: Add a Tracking Milestone

6. Select the Milestone Type from the Type below:
   • Delivery Milestone – Milestone is applicable to outbound shipments solely
   • Return Milestone – Milestone is applicable to return shipments solely
   • All – Milestones will be applicable to both outbound and return shipments
7. The corresponding Milestones Type will then be displayed on the Tracking Milestone Overview page as per Figure 8.
8. Enter a name for the Milestone that will be created in the Description field.
9. The name of the Intelligent Shipper customer creating the milestone will be displayed (non-editable).
10. More details about the milestone can be added in the message field
11. Trigger email tick box: If enabled, an email notification will be sent to the end consumer.
12. Enable Drill Down tick box: If enabled, the end consumer will be able to see tracking events allocated to this milestone.
13. Click on "Add Milestone" to save.
14. Click on "Cancel" and this will close the screen without saving.
15. Click on "Back" to go back to the Tracking Milestones Screen. (Figure 3)
16. Click on a Milestone to open the Customise Tracking Menu i.e. 'Out For Delivery' (Figure 7)
17. Click on "Delete Milestone" to delete the open milestone.
18. Click on "Edit Milestone" to edit the open milestone.
19. Find/filter events… will find an event on the list.
20. The events allocated to a milestone will be listed under "Events in this Milestone".
21. Available tracking events can be found under "Available Tracking Events".

Figure 7: Customising Tracking Milestones

Figure 8: Service Types

Tracking and Notifications for Tracking Milestones

1. Navigate to Maintenance >Tracking Milestones page and select the 'Tracking Template' or 'Email Template' in order to customise.

Figure 9: Tracking Milestones and Email Template

Tracking Page Template

The tracking page will display the tracking event history for a shipment. The tracking page Template allows you to configure the tracking page with your branding and links to your website.
Note: The tracking page will only display tracking data for shipments that are created using services which provide end to end tracking.

1. Click the "View" button in order to view the 'Tracking Page Homepage'
2. Click the "Copy" button in order to duplicate the 'Tracking Page Homepage' URL

Figure 10: Tracking Page
To customise the tracking page, follow the steps below:

1. Upload a logo image that will be displayed at the top of the tracking page. The maximum image Size should be 20KB.
2. Input a URL that the consumer will be directed to when the logo image is selected.
3. Selecting the "Show Item Information" tick-box will allow the end consumer to see the items within their shipment.
4. Selecting the "Show Shipper Information" tick box will allow the end customer to view the Shipper's Reference Number on Email Tracking milestone emails.
5. Input a URL that the consumer will be directed to when the Shop Button hyperlink is selected.
6. Upload a banner image that will be displayed across the bottom of the page. The maximum image size of 20KB
7. Input a URL that the consumer will be directed to when the banner icon is selected.
8. To save the updates click on the "Save" icon.
9. To preview the tracking page, click on the "Preview" button.
10. To close the window without saving, click on "Cancel" button.

Figure 11: Tracking Page Customisation

Email Notification Template

If email notifications have been enabled for a tracking milestone, then when tracking data is received for a tracking event assigned to that milestone an email notification will be sent. The Email Notification Template allows you to configure the tracking milestone emails with your branding and links to your website.
Note: Email notifications will only be sent for shipments that are created using services which provide end to end tracking.

Figure 12: Email Notification

1. To enable email notifications, see Section 4, Step 11,
2. Upload a Logo Image URL that will be displayed at the top of the email notification. The Maximum Image Size should be 20KB. Recommended image size: 300px x 100px.
3. Upload a Banner Image URL that will be displayed across the bottom of the email notification. Recommended image size: 600px x 50px.
4. Uploaded a Shop Banner Hyperlink that will be correspond to the "Shop" button on the Email notification.
5. If the 'Show Shipper Reference' checkbox is enable, the customers Shipper Reference will be displayed on the notification email.
6. If the "Show Item Information" checkbox is enabled, the customers "Items" will be displayed on the notification email.
7. Click the "Save" icon to save amendments.
8. Click the "Preview" icon to preview the Email notification.
9. To close the window without saving, click on "Cancel".
10. Enter an email address in the text field and click the "Send" button in order to transmit a test email notification.