Commercial and in Confidence
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Contents

1 Document Controls
2 Table of Figures
3 Introduction
4 Cancel Single or Multiple Shipments
4.1 Cancel Shipment via View Shipment Screen
5 View Cancelled Shipments
6 Recall Shipments
6.1 Recall Shipments via View Shipment Screen
7 Appendix 1 – Glossary

Table of Figures

Figure 1: View Shipments in Shipment Processing Screen
Figure 2: Cancel Shipments in View Shipments Screen
Figure 3: Select Reason for Cancellation in View Shipments Screen
Figure 4: Confirmation of Cancellation
Figure 5:View Shipments in Shipment Processing Screen
Figure 6: Cancel Button in the View Shipment Screen
Figure 7: Confirmation Required for Cancellation
Figure 8: Shipment Cancelled Confirmation Screen
Figure 9: View Shipments in Shipment Processing Screen
Figure 10: To View Cancelled Shipments in Shipment Processing Screen
Figure 11: List of Cancelled Shipments in the View Shipment Screen
Figure 12: Close Cancelled Shipments in View Shipments Screen
Figure 13: To View Cancelled Shipments in View Shipments Screen
Figure 14: Select Shipments to Recall in View Shipments – Cancelled Screen
Figure 15: Confirmation Required to Recall the Shipment
Figure 16: Recalled Shipment in View Shipment Screen
Figure 17: Recall Cancelled Shipment via View Shipment Screen
Figure 18: Successful Recall of a Cancelled Shipment Message

Introduction

Intelligent Shipper allows shipments to be cancelled up until the point of close out or scheduled close out via clean sweep functionality. Once a shipment has been closed and manifested it can no longer be cancelled. Shipments that have been cancelled can be reinstated within the first 24 hours of cancellation.
This manual instructs Customer users how to cancel shipments via GUI that have not been closed out.

Cancel Single or Multiple Shipments

1. To cancel a shipment, use the GUI to login and view the shipments via the shipment processing screen.

2. Cancellation of shipments can be done both on processed and unprocessed shipments before close out. For Royal Mail shipments, if the system is pre-configured with clean sweep then it must be cancelled before the automatic close out time.

3. Click "View Shipments" of a carrier in the shipment processing screen.

1. A list of shipments related to the carrier will be displayed.

2. Click the "tick box" of the required shipment to be cancelled. Multiple shipments can also be selected to be cancelled at the same time. You can also cancel all the shipments by clicking the tick box next to "last modified" menu.

3. Click "Cancel Shipments" button to proceed with selected shipments to be cancelled.

1. A message will be displayed asking for a cancel reason to be selected.

2. Select a reason for cancellation from the drop-down menu. Please note that these messages are pre-configured in the system and you should select one reason from the list.

1. Click "Yes" to cancel the shipment. If you click "No" the "Confirmation Required" message will be dismissed, and shipments will not be cancelled.

2. The shipments that are cancelled will no longer appear in the view shipments list and will not be included in the close out or in the automatic clean sweep.