Intelligent Shipper Carrier Integrations and Features

Contents
1. Carrier Integrations and Features Overview
2. Carrier-Specific Field Requirements
2.1. Asendia Field Requirements
2.2. DHL Express Field Requirements
2.3. DHL Germany Field Requirements
2.4. DHL Parcel Field Requirements
2.5. DPD Field Requirements
2.6. DPD Germany Field Requirements
2.7. DPD Ireland Field Requirements
2.8. DPD Local Field Requirements
2.9. DPD Netherlands Field Requirements
2.10. FedEx Field Requirements
2.11. FedEx Cross Border UK (formerly P2P) Field Requirements
2.12. Hermes Field Requirements
2.13. Parcelforce Field Requirements – API Integration
2.14. Royal Mail Field Requirements
2.15. SkyNet Field Requirements
2.16. The Delivery Group Field Requirements
2.17. TNT Field Requirements
2.18. UPS Field Requirements
2.19. Whistl Field Requirements – API Integration
2.20. Yodel Field Requirements
3. Carrier Service Enhancements
3.1. Asendia Service Enhancements
3.2. DHL Express Service Enhancements
3.3. DHL Germany Service Enhancements
3.4. DHL Parcel Service Enhancements
3.5. DPD Service Enhancements
3.6. DPD Germany Service Enhancements
3.7. DPD Ireland Service Enhancements
3.8. DPD Local Service Enhancements
3.9. DPD Netherlands Service Enhancements
3.10. FedEx Service Enhancements
3.11. GLS Austria Service Enhancements
3.12. GLS Belgium Service Enhancements
3.13. GLS France Service Enhancements
3.14. GLS Germany Service Enhancements
3.15. Hermes Service Enhancements
3.16. Parcel Force Service Enhancements – API Integration
3.17. Parcel Force Service Enhancements – In house Integration
3.18. Royal Mail Service Enhancements
3.19. The Delivery Group Service Enhancements
3.20. UPS Service Enhancements
4. Carrier Package Types
4.1. DHL Parcel Package Type Names
4.2. FedEx Package Type Names
4.3. TNT Package Type Names
4.4. UPS Package Type Names

Carrier Integrations and Features Overview

The table below lists the carriers available in Intersoft Intelligent Shipper® and the optional features supported by each carrier.

Carrier Name

Multipiece Shipments

Carrier Packaging

Service Enhancements

Delivery Instructions

Hazardous Materials

Incoterms

Paperless Trade

Shipper Reference 2

An Post

No

No

No

No

No

DDU

No

No

Asendia

No

No

Yes – see section 3

No

No

DDU, DDP

No

No

Caribou

No

No

No

No

No

DDU

No

No

Collect+

No

No

No

No

No

DDU

No

No

Deutsche Post

No

No

No - NOTE 1

No

No

DDU

No

No

DHL Express

Yes

No

Yes - see section 3

No

Classes 2, 3, 4, 5, 6, 8 and 9
NOTE 10

DDU, DDP, DAP, DAT

Yes

No

DHL e-Commerce USA

No

No

No

No

No

DDP – NOTE 2

No

No

DHL Germany

No

No

Yes – see section 3

No

No

DDP, DAP

No

No

DHL Parcel

Yes

Yes – see section

Yes - see section 3

Yes

No

DDU

No

No

DPD

Yes

No

Yes - see section 3

Yes

No

DAP, DDP

No

No

DPD Germany

Yes

No

Yes - see section 3

No

No

DAP, DDP

No

No

DPD Ireland

Yes

No

Yes - see section 3

No

No

DAP, DDP

No

No

DPD Local

Yes

No

Yes - see section 3

Yes

No

DAP, DDP

No

No

DPD Netherlands

Yes- NOTE 4

No

Yes - see section 3

Yes

No

DAP, DDP

No

No

DX

No

No

No

No

No

N/A – NOTE 6

No

No

FedEx

Yes – NOTE 7

Yes – see section 4

Yes – see section 3

No

No

DDU, DDP, DAP, DAT

Yes

No

FedEx Cross Border UK (formerly P2P Mailing Ltd)

No

No

No

No

No

DDU, DDP

No

No

GLS Ireland

Yes

No

No

Yes

No

DAP

No

No

GLS Austria

Yes

No

Yes– see section 3

Yes

No

N/A – NOTE 13

No

No

GLS Belgium

Yes

No

Yes– see section 3

Yes

No

N/A – NOTE 15

No

No

GLS France

Yes

No

Yes– see section 3

Yes

No

N/A – NOTE 14

No

No

GLS Germany

Yes

No

Yes– see section 3

Yes

No

N/A – NOTE 8

No

No

Hermes

No

No

Yes - see section 3

Yes

No

DDU

No

No

Parcelforce – API Integration

Yes

No

Yes - see section 3

No

All classes
NOTE 9

DDU, DDP NOTE 11

No

No

Parcelforce - In House Integration

Yes

No

Yes - see section 3

No

All classes
NOTE 9

DDU

No

No

Royal Mail

No

No

Yes - see section 3

No

Class 9 (ID8000) only
NOTE 10

DDU, DDP NOTE 3

No

Yes

SkyNet

Yes

No

No

Yes

No

DDU, DDP, DAP

No

No

The Delivery Group

No

No

Yes

Yes

No

DDU, DDP

No

No

TNT

Yes

Yes – see section 4

No

Yes

No

DDU, DDP

No

No

UPS

Yes

Yes – see section 4

Yes - see section 3

No

No

DDU, DDP

Yes

No

Whistl – API Integration

Yes - NOTE 12

No

No

Yes

No

DDU, DDP

No

Yes

Whistl – In House Integration

Yes

No

No

No

No

DAP, DDP

No

No

Yodel

Yes – NOTE 5

No

No

No

No

DDU

No

No


NOTE 1 – If receiver email address is provided for a shipment then Deutsche Post will automatically send email notifications (a service enhancement code does not need to be used with the shipment).
NOTE 2 – The DHL eCommerce integration allows a maximum shipment value of $800.
NOTE 3 – To send Royal Mail shipments DDP, this will need to be arranged with your Royal Mail account manager.
NOTE 4 – Multipiece shipments are not supported for shipments to GB; only single piece shipments can be created for shipments to GB addresses. For all other destinations, multi piece shipments are supported.
NOTE 5 – Yodel only supports multipiece for domestic shipments, excluding Northern Ireland. For shipments to Northern Ireland and the Channel Islands, only single piece shipments are supported.
NOTE 6 Incoterms are set by DX at customer account level, not determined by the integration.
NOTE 7 – The service FedEx International Connect Plus (FICP) supports single piece shipments only. All other FedEx services support multi piece shipments.
NOTE 8 – GLS Germany can only be used for shipping from Germany domestically within Germany and to other EU destinations. The integration does not support dutiable shipments; therefore incoterms are not applicable.
NOTE 9 - Parcel Force accepts only one hazardous item in a shipment.
NOTE 10 - Royal Mail and DHL Express support shipping multiple hazardous goods in a shipment.
NOTE 11 – DDP incoterms can only be used for shipments to Europe using services Euro Priority and Euro Priority Pack. For these services, DDP incoterms must be used. For all other international shipments (i.e. shipments to ROW countries or shipments to EU countries using any other services), DDU incoterms must be used.
NOTE 12 – The Whistl API integration supports multipiece for domestic shipments only. For international destinations, only single piece shipments are supported.
NOTE 13 - GLS Austria can only be used for shipping from Austria domestically within Austria and to other EU destinations. The integration does not support dutiable shipments; therefore incoterms are not applicable.
NOTE 14 - GLS France can only be used for shipping from France domestically within France and to other EU destinations. The integration does not support dutiable shipments; therefore incoterms are not applicable.
NOTE 15 - GLS Belgium can only be used for shipping from Belgium domestically within Belgium and to other EU destinations. The integration does not support dutiable shipments; therefore incoterms are not applicable.

Carrier-Specific Field Requirements

Some carriers have additional requirements above and beyond the standard Intersoft Intelligent Shipper® field validation. These carriers and their requirements are listed in the tables below. For shipments using these carriers, the fields listed below must be provided as per the stated carrier requirement in order for the shipment to be created successfully.

Asendia Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipping Charges

Mandatory if shipping charges apply for the shipment

Pre-Registration Number

Mandatory when shipping charges are provided for the shipment


DHL Express Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Invoice Number

Mandatory for Dutiable shipments

Invoice Date

Mandatory for Dutiable shipments

Item Country of Origin

Mandatory for Dutiable shipments

Package Length, Width and Height

Mandatory for all shipments

DHL Germany Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Destination Email Address

Mandatory for all shipments

Item HS Code

Mandatory for Dutiable shipments

Item Country of Origin

Mandatory for Dutiable shipments


DHL Parcel Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Invoice Date

Mandatory for shipments to Northern Ireland or the Channel Islands

Invoice Number

Mandatory for shipments to Northern Ireland or the Channel Islands

Shipper EORI Number

Mandatory for shipments to Northern Ireland or the Channel Islands

Shipping Charges

Mandatory for shipments to Northern Ireland or the Channel Islands

Item HS Code

Mandatory for shipments to Northern Ireland or the Channel Islands

Item Country of Origin

Mandatory for shipments to Northern Ireland or the Channel Islands


DPD Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Item HS Code

Mandatory for Dutiable shipments

Item Country of Origin

Mandatory for Dutiable shipments

Shipper VAT Number and Shipper EORI Number

Must be provided for dutiable shipments if the shipper is VAT or EORI registered. If VAT and EORI are both provided, only VAT number will be sent to DPD.
If neither VAT or EORI number are provided, a value of "GBUNREG" will be sent to DPD to indicate the shipper is not VAT or EORI registered.

Pre-Registration Number with a Pre-Registration Type of GST

Mandatory for shipments to Australia only


DPD Germany Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipper Email Address

Mandatory for dutiable shipments

Shipper VAT Number

Mandatory for dutiable shipments

Shipper EORI Number

Mandatory for dutiable shipments

Destination Email Address

Mandatory for dutiable shipments

Item HS Code

Mandatory for dutiable shipments

Quoted Landed Cost

Mandatory for dutiable shipments

Declared value and Declared Value Currency

For dutiable shipments, must be provided in the currency of the destination country


DPD Ireland Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipper EORI Number

Mandatory for Dutiable shipments

Shipping Charges

Mandatory for Dutiable shipments

DPD Local Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Item HS Code

Mandatory for Dutiable shipments

Item Country of Origin

Mandatory for Dutiable shipments

Shipper VAT Number and Shipper EORI Number

Must be provided for dutiable shipments if the shipper is VAT or EORI registered. If VAT and EORI are both provided, only VAT number will be sent to DPD.
If neither VAT or EORI number are provided, a value of "GBUNREG" will be sent to DPD to indicate the shipper is not VAT or EORI registered.

Pre-Registration Number with a Pre-Registration Type of GST

Mandatory for shipments to Australia only

DPD Netherlands Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipper Email Address

Mandatory for Shipments to GB addresses

Shipper VAT Number

Mandatory for Shipments to GB addresses

Shipper EORI Number

Mandatory for Shipments to GB addresses

Destination Email Address

Mandatory for Shipments to GB addresses

Quoted Landed Cost

Mandatory for Shipments to GB addresses

Invoice Number

Mandatory for Shipments to GB addresses

Invoice Date

Mandatory for Shipments to GB addresses

Item HS Code

Mandatory for Shipments to GB addresses

Item Country of Origin

Mandatory for Shipments to GB addresses

Declared value and Declared Value Currency

For shipments to GB addresses, Declared Value must be provided in GBP

FedEx Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Destination Email Address

Mandatory when using the FedEx International Connect Plus (FICP) service


FedEx Cross Border UK (formerly P2P) Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Item HS Code

Mandatory for Dutiable shipments

Item SKU

Mandatory for Dutiable shipments

Shipper EORI number

For shipments to EU countries using the P2P service FIC – Tracked Worldwide and DDP incoterms, either an EORI number or an IOSS number must be provided (IOSS number is provided in the Pre-Registration Number field)

Pre-Registration Number



Hermes Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipper EORI number

Mandatory for international shipments and shipments to Northern Ireland (GB addresses with a postcode beginning BT)

Shipper VAT number

Mandatory for international shipments and shipments to Northern Ireland (GB addresses with a postcode beginning BT)

Item HS Code

Mandatory for international shipments and shipments to Northern Ireland (GB addresses with a postcode beginning BT)

Item SKU

Mandatory for international shipments and shipments to Northern Ireland (GB addresses with a postcode beginning BT)

Item Country of Origin

Mandatory for international shipments and shipments to Northern Ireland (GB addresses with a postcode beginning BT)

Package Length, Width and Height

Mandatory for all shipments

Parcelforce Field Requirements – API Integration

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Shipper EORI number

For shipments to EU countries using DDP incoterms, either an EORI number or an IOSS number must be provided (IOSS number is provided in the Pre-Registration Number field)

Pre-Registration Number



Royal Mail Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Destination Email Address

Conditional – may be mandatory for dutiable shipments, dependent on destination country. Mandatory for shipments using DDP incoterms

Item HS Code

Conditional – may be mandatory for dutiable shipments, dependent on destination country

Item Country of Origin

Conditional – may be mandatory for dutiable shipments, dependent on destination country



SkyNet Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Destination Address Line 2

Mandatory for all shipments. If the address doesn't have a line 2, then the field must be populated with "."

Destination Email Address

Mandatory for all shipments

Item HS Code

Mandatory for Dutiable shipments

Shipper EORI Number

Mandatory for shipments over the value of £873


The Delivery Group Field Requirements

Intersoft Intelligent Shipper® Field Name

Carrier Requirement

Package Length, Width and Height

Mandatory for shipments using Yodel services

TNT Field Requirements

Intersoft Intelligent Shipper® Field Name

Comments

Item HS Code

Mandatory for Dutiable shipments

Item Country of Origin

Mandatory for Dutiable shipments


UPS Field Requirements

Intersoft Intelligent Shipper® Field Name

Comments

Item HS Code

Mandatory when using Paperless Trade

Item Country of Origin

Mandatory when using Paperless Trade

Invoice Date

Mandatory when using Paperless Trade
NOTE: The Intelligent Shipper createShipment request requires that Invoice Number is provided along with Invoice Date. See the document "Intelligent Shipper API - Multipiece Shipment Bookings" for more information.

Destination Company Name

Mandatory when using Paperless Trade

Shipper County

Required when shipping from Ireland

Destination CountyRequired for shipping to Ireland


Whistl Field Requirements – API Integration

Intersoft Intelligent Shipper® Field Name

Comments

Shipper Contact Name

Mandatory for all shipments




Yodel Field Requirements

Intersoft Intelligent Shipper® Field Name

Comments

Item HS Code

Mandatory for shipments to Northern Ireland and the Channel Islands

Shipping Charges

Mandatory for shipments to Northern Ireland and the Channel Islands

Item Country of Origin

Mandatory for shipments to Northern Ireland and the Channel Islands

Carrier Service Enhancements

The tables below list the service enhancements available for each carrier integration that support enhancements. Please refer to your carrier Account Manager to confirm which enhancements are available for which services.

Asendia Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification

Receiver email address

N/A

DHL Express Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Consequential Loss £750- Loss Compensation

N/A

N/A

Consequential Loss £1000- Loss Compensation

N/A

N/A

Consequential Loss £2500- Loss Compensation

N/A

N/A

Consequential Loss £5000- Loss Compensation

N/A

N/A

Consequential Loss £7500 - Loss Compensation

N/A

N/A

Consequential Loss £10000- Loss Compensation

N/A

N/A

Saturday Delivery

N/A

Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday).

GO GREEN

N/A

Go Green is DHL's sustainability initiative. Customers must register to use Go Green with DHL. When this enhancement is used the Go Green logo is displayed on the shipment label.

DHL Germany Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Preferred Location

Safeplace

Safeplace must be populated when the Preferred Location enhancement is used

Preferred Neighbour

Safeplace

Safeplace must be populated when the Preferred Neighbour enhancement is used

Preferred Day

Destination Email Address

Destination Email Address must be populated when the Preferred Day enhancement is used


DHL Parcel Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Signature service to specified address only

N/A

DHL Parcels shipments must always contain one of these service enhancements, to specify the signature option required for the shipment. If a signature enhancement is not included the shipment will fail.

Signature service to the specified address & neighbour

N/A


Leave safe at specified address or signature service to neighbour

N/A


DPD Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Proof of Identity

N/A

Only one of these enhancements can be used per shipment.

Proof of Age

N/A


DPD Germany Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification

Receiver email address

Can only be used with the carrier service DPD Classic. The notification language must be set in the Integration screen.

SMS Notification

Receiver phone number


DPD Ireland Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification

Receiver email address

N/A

SMS Notification

Receiver phone number

N/A

Extra Insurance

N/A

Customer must agree insurance amount with DPD Ireland before using this enhancement.

Delivery Option – Safe place

Safe place

Only one of these enhancements can be used per shipment.

Delivery Option – Neighbour

N/A


Delivery Option – Letterbox

N/A


DPD Local Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Proof of Identity

N/A

Only one of these enhancements can be used per shipment.

Proof of Age

N/A


DPD Netherlands Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification

Receiver email address

Can only be used with the carrier service Predict B2C DPD Home. The notification language must be set in the Integration screen.

SMS Notification

Receiver phone number


FedEx Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

On Delivery Notification

Receiver email address

N/A

On Estimated Delivery Notification

Receiver email address


On Exception Notification

Receiver email address


On Shipment Notification

Receiver email address


On Tender Notification

Receiver email address


Saturday Delivery

N/A

Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday).




GLS Austria Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

0900 Hours

N/A

Can only be used with the Express service

1000 Hours

N/A

Can only be used with the Express service

1200 Hours

N/A

Can only be used with the Express service

Flex Delivery

Receiver email address

Can only be used with the Parcel service

Shop Return

N/A

Can only be used with the Parcel service. Generates a returns label along with the outbound label that can be used to return the shipment to a GLS Parcelshop


GLS Belgium Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

0900 Hours

N/A

Can only be used with the Express service

1000 Hours

N/A

Can only be used with the Express service

1200 Hours

N/A

Can only be used with the Express service

Flex Delivery

Receiver email address

Can only be used with the Parcel service

Shop Return

N/A

Can only be used with the Parcel service. Generates a returns label along with the outbound label that can be used to return the shipment to a GLS Parcelshop


GLS France Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

1300 Hours

N/A

Can only be used with the Express service

Flex Delivery

Receiver email address

Can only be used with the Parcel service

Shop Return

N/A

Can only be used with the Parcel service. Generates a returns label along with the outbound label that can be used to return the shipment to a GLS Parcelshop


GLS Germany Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

0800 Hours

N/A

Can only be used with the Express service

0900 Hours

N/A

Can only be used with the Express service

1000 Hours

N/A

Can only be used with the Express service

1200 Hours

N/A

Can only be used with the Express service

Deposit

Safeplace

Safeplace must be populated when the Deposit enhancement is used

Flex Delivery

Receiver email address

Can only be used with the Parcel service

Guaranteed 24

N/A

Can only be used with the Parcel service

Letterbox

N/A

Can only be used with the Parcel service

Shop Return

N/A

Can only be used with the Parcel service. Generates a returns label along with the outbound label that can be used to return the shipment to a GLS Parcelshop


Hermes Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

SMS Notification

Receiver phone number

The SMS Alert Group Code allocated to the customer account by Hermes must be set in the integration screen.



Parcel Force Service Enhancements – API Integration

Service Enhancement

Supporting Data Required

Business Rules / Constraints

SMS Notification - Start of Delivery Day

Receiver Phone Number

Must be formatted with no spaces, 11 characters in length and start with 01, 02 or 07.

Email Notification - Start of Delivery Day

Receiver Email Address

N/A

Email Notification - Day of Dispatch Interactive


N/A

No Signature Required

N/A

A valid PFWW safe place must be provided, from the following list:
Porch
Garage
Shed
Greenhouse
Conservatory
Drivers Choice
If a valid safe place is not provided then the safe place will default to 'Drivers Choice'.

Address Only

N/A

N/A

Saturday Delivery

N/A

Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday).

Enhanced Compensation up to £500

N/A

N/A

Enhanced Compensation up to £1000

N/A

N/A

Enhanced Compensation up to £1500

N/A

N/A

Enhanced Compensation up to £2000

N/A

N/A

Enhanced Compensation up to £2500

N/A

N/A


Parcel Force Service Enhancements – In house Integration

Service Enhancement

Supporting Data Required

Business Rules/ Constraints

SMS Notification - Start of Delivery Day with Time Window

Receiver Phone Number

Recipient phone number must not contain plus sign, spaces or country code.

Only one interactive notification type to be used per shipment

SMS Interactive Notification - Start of Delivery Day



Email Notification - Start of Delivery Day

Receiver Email Address

If either of the 'Start of Day interactive enhancements' are used, then neither of the 'Start of Day Notifications' can be used. If both are required to be used, then the interactive enhancement should be used over the standard notification.

Only one interactive notification type to be used per shipment

Email Notification - Day of Dispatch



Email Interactive - Day of Dispatch



No Signature Required

N/A

A valid PFWW safe place must be provided, from the following list:
Porch
Garage
Shed
Greenhouse
Conservatory
Drivers Choice
If a valid safe place is not provided then the safe place will default to 'Drivers Choice'.

No to Neighbour

N/A

N/A

No to Post Office

N/A

N/A

Address Only

N/A

N/A

Saturday Delivery

N/A

Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday).

Enhanced Compensation up £500

N/A

N/A

Enhanced compensation up to £1000

N/A

N/A

Enhanced compensation up to £1500

N/A

N/A

Enhanced compensation up to £2000

N/A

N/A

Enhanced compensation up to £2500

N/A

N/A

Royal Mail Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Consequential Loss £750

N/A

Only one consequential loss enhancement can be used per shipment.

Consequential Loss £1000



Consequential Loss £2500



Consequential Loss £5000



Consequential Loss £7500



Consequential Loss £10000



Recorded

N/A

N/A

SMS Notification

Receiver phone number

Only available with Tracked services.
Only one tracking notification enhancement can be used per shipment.

If the SMS & Email Notification enhancement is used, some notifications may be provided via email only. Royal Mail can provide information on which notifications are available as both SMS and email.  

E-Mail Notification

Receiver email address


SMS & E-Mail Notification

Receiver phone number and email address


Local Collect

N/A

Destination company name must be populated with "C/O <Post Office Name"

Saturday Guaranteed

N/A

N/A

The Delivery Group Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification

Receiver email address

Available with Yodel and Hermes services. These enhancements are chargeable and must be agreed with The Delivery Group before using them.

SMS Notification

Receiver phone number


UPS Service Enhancements

Service Enhancement

Supporting Data Required

Business Rules / Constraints

Email Notification - Ship Notification

Receiver Email Address

N/A

Email Notification - Exception Notification


N/A

Email Notification - Delivery Notification


N/A

Email Notification - Alternate Delivery Location Notification


N/A

Saturday Delivery

N/A

Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday).

Delivery Confirmation

Adult Signature Required

N/A




Carrier Package Types

The sections below list the package types available for each carrier that offers their own packaging. Please refer to your carrier Account Manager to confirm which package types are available for which services.

DHL Parcel Package Type Names

The following carrier package type names can be used with DHL Parcel shipments:

  • Parcels
  • Bagit Small
  • Bagit Medium
  • Bagit Large
  • Bagit XL


If package type name is not provided, the package type will default to Parcels.

FedEx Package Type Names

The following carrier package type names can be used with FedEx shipments:

  • FEDEX_10KG_BOX
  • FEDEX_25KG_BOX
  • FEDEX_BOX
  • FEDEX_ENVELOPE
  • FEDEX_PAK
  • FEDEX_TUBE
  • YOUR_PACKAGING


If package type name is not provided, the package type will default to YOUR_PACKAGING.

TNT Package Type Names

The following carrier package type names can be used with TNT shipments:

  • Assorted
  • Carton
  • Envelope
  • Garments
  • Hazardous
  • Incompatible
  • Jiffy Bag
  • Long length
  • Medical Supply
  • Pallet
  • Roll
  • Full set
  • Sack


If package type name is not provided, the package type will default to Carton.

UPS Package Type Names

The following carrier package type names can be used with UPS shipments:

  • UPS Letter
  • Customer Supplied Package
  • Tube
  • PAK
  • UPS Express Box
  • UPS 25KG Box
  • UPS 10KG Box
  • Pallet
  • Small Express Box
  • Medium Express Box
  • Large Express Box
  • Flats
  • Parcels
  • BPM
  • First Class
  • Priority
  • Machinables
  • Irregulars
  • Parcel Post
  • BPM Parcel
  • Media Mail
  • BPM Flat
  • Standard Flat


If package type name is not provided, the package type will default to Customer Supplied Package.