Carrier Integrations and Features
The table below lists the carriers available in Intelligent Shipper and the optional features supported by each carrier.
Carrier Name |
Multipiece Shipments |
Carrier Packaging |
Service Enhancements |
Delivery Instructions |
Hazardous Materials |
Incoterms |
|---|---|---|---|---|---|---|
Caribou |
No |
No |
No |
No |
No |
DDU |
Collect+ |
No |
No |
No |
No |
No |
DDU |
DHL Express |
Yes |
No |
Yes - see below |
No |
Classes 2, 3, 4, 5, 6, 8 and 9 |
DDU, DDP, DAP, DAT |
DHL Parcel |
Yes |
Yes |
Yes |
No |
No |
DDU |
DPD |
Yes |
No |
No |
Yes |
No |
DAP, DDP |
DPD Germany |
No |
No |
Yes - see below |
No |
No |
DAP, DDP |
DPD Local |
Yes |
No |
No |
Yes |
No |
DAP, DDP |
DPD Netherlands |
Yes |
No |
Yes - see below |
Yes |
No |
DAP, DDP |
FedEx |
Yes |
Yes – see below |
Yes - see below |
No |
No |
DDU, DDP, DAP, DAT |
GLS Ireland |
Yes |
No |
No |
Yes |
No |
DAP |
Hermes |
Yes |
No |
No |
Yes |
No |
DDU, DDP |
P2P Mailing Ltd |
No |
No |
No |
No |
No |
DDU, DDP |
Parcel Force |
Yes |
No |
Yes - see below |
No |
All classes |
DDU |
Royal Mail |
No |
No |
Yes - see below |
No |
Class 9 (ID8000) only |
DDU |
SkyNet |
Yes |
No |
No |
Yes |
No |
DDU, DDP, DAP |
The Delivery Group |
No |
No |
Yes |
Yes |
No |
DDU, DDP |
TNT |
Yes |
No |
No |
Yes |
No |
DDU, DDP |
UPS |
Yes |
Yes – see below |
Yes - see below |
No |
No |
DDU, DDP |
Whistl |
Yes |
No |
No |
No |
No |
DAP, DDP |
Yodel |
Yes |
No |
No |
No |
No |
DDU, DDP |
Carrier Service Enhancements
The tables below list the service enhancements available for each carrier integration that support enhancements. Please refer to your carrier Account Manager to confirm which enhancements are available for which services.
DHL Express Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Consequential Loss £750- Loss Compensation |
N/A |
N/A |
Consequential Loss £1000- Loss Compensation |
N/A |
N/A |
Consequential Loss £2500- Loss Compensation |
N/A |
N/A |
Consequential Loss £5000- Loss Compensation |
N/A |
N/A |
Consequential Loss £7500 - Loss Compensation |
N/A |
N/A |
Consequential Loss £10000- Loss Compensation |
N/A |
N/A |
Saturday Delivery |
N/A |
Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday). |
DHL Parcel Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
Signature service to specified address only |
N/A |
DHL Parcels shipments must always contain one of these service enhancements, to specify the signature option required for the shipment. If a signature enhancement is not included the shipment will fail. |
Signature service to the specified address & neighbour |
N/A |
|
Leave safe at specified address or signature service to neighbour |
N/A |
|
DPD Germany Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Email Notification |
Receiver phone number |
Can only be used with the carrier service DPD Classic. The notification language must be set in the Integration screen. |
SMS Notification |
Receiver email address |
|
DPD Netherlands Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Email Notification |
Receiver phone number |
Can only be used with the carrier service Predict B2C DPD Home. The notification language must be set in the Integration screen. |
SMS Notification |
Receiver email address |
|
FedEx Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
On Delivery Notification |
Receiver email address |
N/A |
On Estimated Delivery Notification |
Receiver email address |
|
On Exception Notification |
Receiver email address |
|
On Shipment Notification |
Receiver email address |
|
On Tender Notification |
Receiver email address |
|
Saturday Delivery |
N/A |
Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday). |
Parcel Force Service Enhancements – In house Integration
Service Enhancement |
Supporting Data Required |
Business Rules/ Constraints |
|---|---|---|
SMS Notification - Start of Delivery Day with Time Window |
Receiver Phone Number |
Recipient phone number must not contain plus sign, spaces and country code. |
SMS Interactive Notification - Start of Delivery Day |
|
|
Email Notification - Start of Delivery Day |
Receiver Email Address |
If either of the 'Start of Day interactive enhancements' are used, then neither of the 'Start of Day Notifications' can be used. If both are required to be used, then the interactive enhancement should be used over the standard notification. |
Email Notification - Day of Dispatch |
|
|
Email Interactive - Day of Dispatch |
|
|
No Signature Required |
N/A |
A valid PFWW safe place must be provided, from the following list: |
No to Neighbour |
N/A |
N/A |
No to Post Office |
N/A |
N/A |
Address Only |
N/A |
N/A |
Saturday Delivery |
N/A |
Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday). |
Enhanced Compensation up £500 |
N/A |
N/A |
Enhanced compensation up to £1000 |
N/A |
N/A |
Enhanced compensation up to £1500 |
N/A |
N/A |
Enhanced compensation up to £2000 |
N/A |
N/A |
Enhanced compensation up to £2500 |
N/A |
N/A |
Parcel Force Service Enhancements – API Integration
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
SMS Notification - Start of Delivery Day |
Receiver Phone Number |
Must be formatted with no spaces, 11 characters in length and start with 01, 02 or 07. |
Email Notification - Start of Delivery Day |
Receiver Email Address |
N/A |
Email Notification - Day of Dispatch Interactive |
|
N/A |
No Signature Required |
N/A |
A valid PFWW safe place must be provided, from the following list: |
Address Only |
N/A |
N/A |
Saturday Delivery |
N/A |
Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday). |
Enhanced Compensation up to £500 |
N/A |
N/A |
Enhanced Compensation up to £1000 |
N/A |
N/A |
Enhanced Compensation up to £1500 |
N/A |
N/A |
Enhanced Compensation up to £2000 |
N/A |
N/A |
Enhanced Compensation up to £2500 |
N/A |
N/A |
Royal Mail Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Consequential Loss £750 |
N/A |
Only one consequential los enhancement can be used per shipment. |
Consequential Loss £1000 |
|
|
Consequential Loss £2500 |
|
|
Consequential Loss £5000 |
|
|
Consequential Loss £7500 |
|
|
Consequential Loss £10000 |
|
|
Recorded |
N/A |
N/A |
SMS Notification |
Receiver phone number |
Only available with Tracked services. |
E-Mail Notification |
Receiver email address |
|
SMS & E-Mail Notification |
Receiver phone number and email address |
|
Local Collect |
N/A |
Destination company name must be populated with "C/O <Post Office Name" |
Saturday Guaranteed |
N/A |
N/A |
The Delivery Group Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Email Notification |
Receiver phone number |
Available with Yodel and Hermes services. These enhancements are chargeable and must be agreed with The Delivery Group before using them. |
SMS Notification |
Receiver email address |
|
UPS Service Enhancements
Service Enhancement |
Supporting Data Required |
Business Rules / Constraints |
|---|---|---|
Email Notification - Ship Notification |
Receiver Email Address |
N/A |
Email Notification - Exception Notification |
|
N/A |
Email Notification - Delivery Notification |
|
N/A |
Email Notification - Alternate Delivery Location Notification |
|
N/A |
Saturday Delivery |
N/A |
Shipment date and service must equal a Saturday delivery (e.g. if shipment date is a Thursday and a Next Day service is used, Saturday Delivery enhancement cannot be used as the shipment will arrive on Friday). |
Delivery Confirmation |
Adult Signature Required |
N/A |
Carrier Package Types
The sections below list the package types available for each carrier that offers their own packaging. Please refer to your carrier Account Manager to confirm which package types are available for which services.
DHL Parcel Package Type Names
The following carrier package type names can be used with DHL Parcel shipments:
- Parcels
- Bagit Small
- Bagit Medium
- Bagit Large
- Bagit XL
If package type name is not provided, the package type will default to Parcels.
FedEx Package Type Names
The following carrier package type names can be used with FedEx shipments:
- FEDEX_10KG_BOX
- FEDEX_25KG_BOX
- FEDEX_BOX
- FEDEX_ENVELOPE
- FEDEX_PAK
- FEDEX_TUBE
- YOUR_PACKAGING
If package type name is not provided, the package type will default to YOUR_PACKAGING.
UPS Package Type Names
The following carrier package type names can be used with UPS shipments:
- UPS Letter
- Customer Supplied Package
- Tube
- PAK
- UPS Express Box
- UPS 25KG Box
- UPS 10KG Box
- Pallet
- Small Express Box
- Medium Express Box
- Large Express Box
- Flats
- Parcels
- BPM
- First Class
- Priority
- Machinables
- Irregulars
- Parcel Post
- BPM Parcel
- Media Mail
- BPM Flat
- Standard Flat
If package type name is not provided, the package type will default to Customer Supplied Package.