How to access Returns Portal as customer

Before starting ensure you have an admin account set up here https://admin-returns.intelligentshipper.net/

This is the Returns Portal, where customers can generate and print return labels for shipments they have created:

Once you log in, the interface you will see is the admin view. Please note that return labels cannot be created from an admin account.

To create return labels, you must have a customer account. You can set up a customer account using the admin site below:.

After creating a customer account (as shown in the example below), you can log in to the Returns Portal using those customer credentials.

You can now log into returns portal using the customer account set up on admin-returns.intelligentshipper.net

To generate a return label:

Navigate to Orders
Import a CSV file containing the relevant shipment data (a test CSV file can be used here)

Once the file is uploaded, you will receive a confirmation message.

After this:

This will take you to the next step, where you can proceed to create the return label.

You will also be able to check for any errors/errorlog at https://admin-returns.intelligentshipper.net/