Commercial and in Confidence
The information contained in this document is confidential. No part of this document may be reproduced, disclosed to any third party, or issued in any form or by any means without the express written permission of Intersoft Systems & Programming Ltd.
1 Document Controls
2 Table of Figures
3 Introduction
4 Cancel Single or Multiple Shipments
4.1 Cancel Shipment via View Shipment Screen
5 View Cancelled Shipments
6 Recall Shipments
6.1 Recall Shipments via View Shipment Screen
7 Appendix 1 – Glossary
Figure 1: View Shipments in Shipment Processing Screen
Figure 2: Cancel Shipments in View Shipments Screen
Figure 3: Select Reason for Cancellation in View Shipments Screen
Figure 4: Confirmation of Cancellation
Figure 5:View Shipments in Shipment Processing Screen
Figure 6: Cancel Button in the View Shipment Screen
Figure 7: Confirmation Required for Cancellation
Figure 8: Shipment Cancelled Confirmation Screen
Figure 9: View Shipments in Shipment Processing Screen
Figure 10: To View Cancelled Shipments in Shipment Processing Screen
Figure 11: List of Cancelled Shipments in the View Shipment Screen
Figure 12: Close Cancelled Shipments in View Shipments Screen
Figure 13: To View Cancelled Shipments in View Shipments Screen
Figure 14: Select Shipments to Recall in View Shipments – Cancelled Screen
Figure 15: Confirmation Required to Recall the Shipment
Figure 16: Recalled Shipment in View Shipment Screen
Figure 17: Recall Cancelled Shipment via View Shipment Screen
Figure 18: Successful Recall of a Cancelled Shipment Message
Intelligent Shipper allows shipments to be cancelled up until the point of close out or scheduled close out via clean sweep functionality. Once a shipment has been closed and manifested it can no longer be cancelled. Shipments that have been cancelled can be reinstated within the first 24 hours of cancellation.
This manual instructs Customer users how to cancel shipments via GUI that have not been closed out.
Figure 1: View Shipments in Shipment Processing Screen
Figure 2: Cancel Shipments in View Shipments Screen
Figure 3: Select Reason for Cancellation in View Shipments Screen
Figure 4: Confirmation of Cancellation
You can also cancel a shipment via the View Shipment screen. The View Shipment screen can be accessed via any of the following screens:
Figure 5:View Shipments in Shipment Processing Screen
Figure 6: Cancel Button in the View Shipment Screen
Figure 7: Confirmation Required for Cancellation
Figure 8: Shipment Cancelled Confirmation Screen
This section will explain how to view the cancelled shipments.
Figure 9: View Shipments in Shipment Processing Screen
Figure 10: To View Cancelled Shipments in Shipment Processing Screen
Figure 11: List of Cancelled Shipments in the View Shipment Screen
Figure 12: Close Cancelled Shipments in View Shipments Screen
Recall Shipments
The shipments that have been cancelled can be reinstated or recalled within the first 24 hours of cancellation. Recalling the shipment will reinstate the original shipment.
Figure 13: To View Cancelled Shipments in View Shipments Screen
Figure 14: Select Shipments to Recall in View Shipments – Cancelled Screen
Figure 15: Confirmation Required to Recall the Shipment
Figure 16: Recalled Shipment in View Shipment Screen
Shipments can also be recalled via the view shipment screen. To view the shipments, follow the steps mentioned in Section 5 .
Figure 17: Recall Cancelled Shipment via View Shipment Screen
Figure 18: Successful Recall of a Cancelled Shipment Message
Term | Definition |
Close Out | Before shipments are handed over to the carrier they must be closed out in the system. This finalises the shipment so that it can no longer be edited and generates the paperwork required by the carrier (e.g. manifest). For more information on closing out shipments see the Manifest & Closeout manual. |
Customer User | The core users of the system who will be creating, processing and closing out shipments. This user role will be assigned to a customer account. Please check the user roles manual for further reference. |
Clean Sweep | A process that runs at set days and times configured in the maintenance screens to automatically close out any outstanding shipments for a customer that have not yet been closed. This is only available for Royal Mail shipments only and it does not include other carriers. |